Questions
How much is the shipping cost?
Shipping costs vary based on your location and order. The available shipping options and costs will be displayed during the checkout process.
Will there be customs fees?
No, there are no customs fees! We have warehouses in three different locations to provide a smooth shipping experience worldwide.
How can I track my order?
Once your order is dispatched, you’ll receive a notification with tracking details to monitor its progress.
What are your average processing/shipping times?
Estimated date ranges are provided for every order, giving you an idea of when to expect your delivery.
Will it arrive in time?
Your expected delivery date range will be visible in your cart and during checkout. We strive to ensure timely delivery of your gift.
Which countries do you ship to?
We offer worldwide shipping.
Where do you ship from?
We produce in ten countries: Australia, Canada, France, Germany, New Zealand, South Africa, Spain, Sweden, the United Kingdom, and the United States. Fulfillment locations are selected based on proximity to the delivery address.
Where’s my order?
Depending on the status of your order, you will receive confirmation emails. Check your Spam folder if you can’t find them, or contact our customer care team for assistance.
Is the price included in the package?
No, all relevant information is sent digitally via email. There will be no pricing information included in the packaging, making it ideal for gifts.
What if my package is lost?
Though rare, if your package is lost, please contact us with your order number, and we will assist you promptly.
What happens if I’m not at home for delivery?
Depending on your local postal services, incorrect addresses may result in packages being returned to us. Please verify your address before ordering.
Why isn’t my tracking working?
Recent orders and tracking can take up to 24 hours to be fully activated. Don’t worry; your order will update accordingly. If there’s no change after 24 hours, contact our customer care team.
Why did I receive my order in several packages?
To ensure quick delivery, we sometimes send orders in multiple packages if they are ready at different times.
Will my present arrive in time for Christmas?
The cut-off times for Christmas delivery are usually between the 1st and 14th of December, depending on the destination. Check the dispatch and delivery times to ensure timely delivery during our busiest season.
Can I Make Changes or Add Items to My Order?
Once your order is confirmed, we cannot add additional items. However, if you contact us, we can arrange a new order for you without an additional shipping charge.
How Do I Apply a Promotion or Discount Code?
You can enter the code in your shopping cart before proceeding to checkout to activate special offers or discounts.
How Can I Narrow Down My Search for a Specific Design?
Use our search function with relevant keywords to find specific designs. You can search for dark designs or specific car brands to filter the results. Additionally, you can browse different categories to explore our inventory.
Do I Need to Register as a Customer to Make a Purchase?
No, registration is not required to buy products from 21MXM.
Can I Edit My Shopping Cart?
You can modify your shopping cart until final confirmation. Add or remove prints, products, or frames as needed.
Where Can I Find My Order Confirmation?
After checkout, you will receive an email notification with confirmation, shipping, and billing details. Check your spam folder if you don’t see the email.
Can I Change the Shipping Address or Cancel My Order?
If your order has not shipped yet, you can contact our customer care team to request a shipping address change or cancellation. However, cancelation may not always be possible depending on the production status. If you’re unhappy with your order, you can return it, but you’ll need to pay the shipping price.
Is There a Bulk Order Discount?
For bulk orders, such as interior designers stocking up or automotive art enthusiasts purchasing multiple prints, we offer personalized quotes. Please send us an email to discuss this further.
Some Items in My Order Are Missing, What Should I Do?
In most cases, the rest of your order will arrive shortly, as we ship freshly produced designs separately for faster delivery. If you believe there’s a missing product, contact us, and we will assist you.
Will the Recipient of My Order See the Prices?
We do not include price information in the packaging, ensuring the recipient won’t see the prices. You’ll receive an email with all relevant information once your order ships.
Do You Offer Gift Wrapping or Receipts?
We don’t provide paper receipts, allowing you to send your package as a gift without revealing the price. Although we don’t offer gift wrapping, you can include a special note during checkout!
What are your prints made of? Are they of high quality?
Our prints are crafted using a premium matte paper of heavier weight, featuring a luxurious, smooth uncoated finish.
The paper boasts a weight of 200 gsm/80 lb, ensuring durability and longevity. We prioritize the use of FSC-certified paper or equivalent certifications based on regional availability, promoting sustainability for both people and the planet. Each poster is meticulously packaged in robust materials to guarantee safe and secure delivery. Please note that paper sizes may vary slightly by region; measurements are provided in inches for the US and Canada, and in centimeters for the rest of the world.
Where are the prints produced?
Our prints are fulfilled in 25 countries worldwide, including Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, France, Germany, India, Ireland, Italy, Mexico, the Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.
The fulfillment country for each order is meticulously chosen by our advanced routing algorithm at the time of ordering. Typically, orders are fulfilled at the nearest production center. However, occasionally, orders may be shipped internationally due to factors like stock availability, even if a fulfillment center is present in the same country.
How will the designs look on a wall?
To get ideas on where to hang your prints, check out our customers’ testimonials and reviews. They showcase how the designs complement different spaces and decor styles, helping you envision the perfect placement for your prints.
When is my payment captured?
For payments made through PayPal or credit card via Stripe, the payment is completed instantly upon checkout.
Will my order go into production right away?
Yes, as we produce on demand, your order will go into production immediately after the payment has been captured. This applies to all payment methods.
Why did I not receive a confirmation email?
Typically, you should receive a confirmation email within 5 minutes or less after placing the order. If you don’t find it in your inbox, please check your spam folder.
If I haven’t received the confirmation email, what should I do?
If you still can’t locate the confirmation email, please reach out to us at support@21mxm.com. We will be more than happy to assist you.
Why have I not received an invoice?
If you haven’t received an invoice a few minutes after placing your order, kindly check your spam folder. If it’s still not there, please contact us for assistance.
What should I do if my order arrives damaged or if I receive the wrong item?
We deeply apologize for any inconvenience caused. However, there’s no need to worry, as we are committed to resolving this issue for you as soon as possible.
Please reach out to us within the first 30 days, and we will promptly handle the situation to ensure your satisfaction!
Do you accept returns or exchanges?
Yes, we accept returns. If you are unsatisfied with your order for any reason, please send us an email, and our team will be happy to assist you.
How do I return my order?
To initiate a return, please make sure to send it within 14 days of receipt. Kindly email us with your order number, and they will handle your query and guide you through the return process.
What’s your refund policy?
Depending on the circumstances, we may offer full refunds. Please contact our team and explain the issue to discuss refund options. If a refund is offered, it concludes our obligations, and the transaction is considered canceled. Refunds will be processed within 14 days after receiving your return in satisfactory condition (unused and in original packaging). Please note that the refund will be issued to your original method of payment and may take 5-14 business days to appear. Additionally, as we are a POD (Print on Demand) business, the return address will differ from the one where you received the product.
Will I receive the artwork in CM or Inches?
The units of measurement depend on your location:
- CM for the following locations: UK, Europe, Rest of the World
- Inches for: USA, Canada, Australia
What are the sizes of your artwork?
Currently, our artwork is available in four different sizes:
- 30×40 cm / 12×16”
- 45×60 cm / 18×24”
- 50×70 cm / 20×28”
- 60×80 cm / 24×32”
Can I get a different size than the ones listed?
Yes, we offer customization for sizes. If you desire a different size, please contact us and let us know your requirements. We can provide our aluminum prints in over 60 different formats, both in inches (for the North American market) and in centimeters (for the rest of the world).
About Us
Welcome to the exhilarating world of 21MXM, where the love for cars collides with the allure of art. Born at the crossroads of automotive passion and creative expression, our journey was set in motion by a team of devoted car enthusiasts, driven by an unwavering commitment to artistic excellence.
We take immense pride in presenting an unparalleled collection of automotive-themed prints, posters, and art that you won’t find anywhere else online. Our carefully curated selection showcases the finest fusion of automotive aesthetics and artistic brilliance, catering to the discerning tastes of car aficionados worldwide.
At 21MXM, our vision is bold – to become the definitive and diverse source for car art across the globe. From the timeless allure of Heritage Classic Cars to the legendary aura of Formula Legends, we’ve painstakingly crafted a print and poster for every type of petrol-head, auto-addict, and bona fide car fan imaginable.
We invite you to take the driver’s seat and embark on an extraordinary journey of automotive artistry right here at 21MXM. As we begin this thrilling adventure, we proudly present our first masterpiece – a striking collection of minimalist car posters. But hold onto your steering wheels, as our ambitions know no bounds. We aim to expand our portfolio with the most awe-inspiring car designs the market has ever seen.
So buckle up, fellow car enthusiasts, and join us on this exhilarating ride, where the road ahead is paved with unparalleled automotive art. Welcome to 21MXM – where car culture meets artistry in the most extraordinary way possible.
Where does 21MXM produce?
Our prints are fulfilled in 25 countries worldwide, including Australia, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, France, Germany, India, Ireland, Italy, Mexico, the Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.
What is 21MXM’s Privacy Policy?
To view our privacy policy, please navigate to the bottom of the page and click on the link to our policy page.
How can I get in touch with you?
For any inquiries related to ordering, suggestions, or feedback, feel free to contact us via email at support@21mxm.com. Our customer support team is available Monday to Friday from 9:00 am to 6:00 pm GMT+2. While we don’t have a phone number due to our small team and limited resources, we are highly responsive to emails and strive to reply within 24 hours.
Do you have a physical store that I can visit?
No, we operate exclusively as an online store and do not have a physical retail location.