How much is the shipping cost?
Shipping costs vary based on your location and order. The available shipping options and costs will be displayed during the checkout process.
Will there be customs fees?
No, there are no customs fees! We have warehouses in three different locations to provide a smooth shipping experience worldwide.
How can I track my order?
Once your order is dispatched, you’ll receive a notification with tracking details to monitor its progress.
What are your average processing/shipping times?
Estimated date ranges are provided for every order, giving you an idea of when to expect your delivery.
Will it arrive in time?
Your expected delivery date range will be visible in your cart and during checkout. We strive to ensure timely delivery of your gift.
Which countries do you ship to?
We offer worldwide shipping.
Where do you ship from?
We produce in ten countries: Australia, Canada, France, Germany, New Zealand, South Africa, Spain, Sweden, the United Kingdom, and the United States. Fulfillment locations are selected based on proximity to the delivery address.
Where’s my order?
Depending on the status of your order, you will receive confirmation emails. Check your Spam folder if you can’t find them, or contact our customer care team for assistance.
Is the price included in the package?
No, all relevant information is sent digitally via email. There will be no pricing information included in the packaging, making it ideal for gifts.
What if my package is lost?
Though rare, if your package is lost, please contact us with your order number, and we will assist you promptly.
What happens if I’m not at home for delivery?
Depending on your local postal services, incorrect addresses may result in packages being returned to us. Please verify your address before ordering.
Why isn’t my tracking working?
Recent orders and tracking can take up to 24 hours to be fully activated. Don’t worry; your order will update accordingly. If there’s no change after 24 hours, contact our customer care team.
Why did I receive my order in several packages?
To ensure quick delivery, we sometimes send orders in multiple packages if they are ready at different times.
Will my present arrive in time for Christmas?
The cut-off times for Christmas delivery are usually between the 1st and 14th of December, depending on the destination. Check the dispatch and delivery times to ensure timely delivery during our busiest season.