(Last Updated: July 25, 2023)
Overview of this Policy
This website and Policy are provided, controlled, and maintained by 21MXM. In this Policy, the terms “21MXM,” “we,” “us,” and “our” refer to 21MXM and its subsidiaries (if any). The terms “you,” “your,” and “user” refer to customers and potential customers accessing the website and/or making purchases through it.
You must read, understand, and agree to how we process (collect, use, disclose, secure, etc.) your information as described in this Policy. Additionally, please review our Terms and Conditions and Cookies Policy and keep a copy of each for future reference. By using the website and providing the requested personal information, you consent to the processing of your information as outlined in this Policy. If you do not agree, please refrain from submitting information or making purchases.
What information does 21MXM collect from you?
When you make a purchase or access the website, we collect certain personal information as described below. The information we collect depends on its intended use. The following types of personal information are collected:
- Personal Information you submit to us: This includes information you willingly provide when required. Examples include your name, email address, phone number, payment information, country, state, street address, zip code, and city/town. We collect this information when you (i) provide shipping details, (ii) submit payment information for orders, (iii) contact us with questions or complaints, (iv) subscribe to our newsletters, and (v) participate in surveys, promotions, and bonuses offered by 21MXM.
- Personal Information collected automatically: We gather information automatically through our programmed software when you access the website. This may include your device’s IP address, location, cookies, and other tracking information. Non-personal information is mainly collected through your device using tracking tools like cookies (see our Cookies Policy) and third-party tracking technologies like Google Analytics. Aggregated Information: We collect aggregated information to analyze website usage and identify areas for improvement.
- Aggregated information includes numerical or non-numerical data compiled into reports or summaries for analytical purposes. This data does not reveal individual user identities. Examples of aggregated information include the number of newsletter subscribers, website visits, and popular website features accessed by users. We may share aggregated information with affiliates and third parties for general business analysis, helping us improve website features and services.
What does 21MXM use the collected information for?
Information collected is used for specific purposes related to your orders, including providing services, processing and delivering orders.
- To process and deliver orders: We use personal information to handle orders, process payments, communicate with you during order delivery, and deliver items.
- To improve the website and our services: Aggregated information helps troubleshoot errors, analyze performance, and enhance website features and services.
- Recommend and Personalize features: We may use certain information to recommend products and services that match your interests.
- To comply with the law and protect our rights: In certain situations, we are required to collect personal information by law and to protect our rights and those of other users in the event of claims or disputes.
- To communicate with you: We collect your email address and phone number to (i) contact you regarding your order, (ii) respond to your inquiries and complaints, and (iii) send updates about our services, this Policy, and other agreements.
- For other purposes with your consent: We may process your information for additional purposes with your explicit consent, which you can withdraw at any time.
Who does 21MXM share information with?
21MXM does not share the information you submit with third parties for their marketing purposes. Information collected when you use the website and make purchases may only be shared or disclosed under the following circumstances:
Disclosures to Third-Party Service Providers: Contractors perform specific tasks for us as part of the services provided to you. For instance, to process your payment, we share your payment method information with our payment processor. To deliver items ordered through the website, we share shipping information with relevant shipping agents or companies.
Please note: Contractors are bound by agreements to keep your information confidential and use it solely to fulfill their assigned tasks.
Disclosures under the Law and to Protect Rights: We may disclose personal information about you to safeguard or protect our rights or other users, comply with applicable laws, enforce our Terms and Conditions, and other agreements. Such disclosures may involve sharing information with law enforcement agencies, responding to court orders and subpoenas, and investigating fraud and claims.
Please note: Disclosures under this section are made only in writing and as required by relevant authorities.
Disclosures under a Business Transfer: In the course of business, there may be asset sales, mergers, consolidations, or acquisitions. If any of these events occur, we may share information about you with the other company. For instance, if 21MXM is acquired by another entity, your personal information will be accessible and controlled by the acquiring entity.
If information transfer occurs to countries outside the European Economic Area (EEA) or the European Union (EU), we ensure compliance with this Policy and GDPR privacy laws as of May 25, 2018.
Cookies and Other Tracking Technologies
How does 21MXM Protect your Personal Information?
We employ industry-standard measures to minimize the exposure of your information to unauthorized third parties. The website is hosted on WooCommerce, a trusted eCommerce plugin, which stores information using SSL (Secure Sockets Layer) Encryption. Additionally, we protect your information by:
Limiting access to your information to employees, Contractors, and relevant personnel within 21MXM only when necessary for specific tasks. Not sharing or selling personal information to any organization or individual. Requiring confidentiality agreements from individuals with access to your personal information. While we take various precautions to safeguard your privacy, it is essential to acknowledge that cases of information theft continue to rise due to evolving cyber-criminal technologies. As such, 21MXM cannot guarantee that your personal information will always be secure from unauthorized access or use. We will not be held responsible for any privacy breaches due to cyber theft.
21MXM’s Legal Bases for Information Processing
We process your personal information based on the following legal bases:
- Legitimate Interest: Personal information is processed to conduct our business, provided your rights and interests do not supersede ours.
- Consent: You have provided consent for us to process your personal information, which you can withdraw at any time.
- Contract Performance: We must process your information to fulfill the contract between us.
Users may post reviews about their experience on our social media pages and email address. By posting reviews, you acknowledge that your review will be public and accessible to anyone who visits our social media pages and groups. We recommend exercising caution and avoiding attaching sensitive personal information to public platforms. 21MXM will not be held responsible for privacy breaches resulting from user-posted reviews on our social media pages.
Marketing Emails (Newsletters)
Marketing Emails or Newsletters include occasional messages sent to your email address for marketing purposes, such as offers, promotions, bonuses, and products that may interest you (collectively “Marketing Emails”). By submitting your email address during order checkout, you are automatically added to our newsletter list unless you untick the box provided. You can also subscribe to receive Marketing Emails by directly submitting your email address on the website.
You will continue receiving Marketing Emails until you opt-out by unsubscribing through the instructions provided in any Marketing Email. Additionally, you can block Marketing Emails by unticking the box when submitting your email address during shipping information submission.
Your Rights regarding the information we hold about you
Under the GDPR law of 2018, you have the following rights regarding the information we hold about you:
- Right to withhold information: You have the right not to provide any personal information. However, this may prevent you from using certain services.
- Right to correct personal information: You can correct information, including shipping and billing details, at any time.
How long do we retain your information?
We only retain order and sales information on our database. This information is kept as long as the website and services function. It helps us monitor sales, analytics, protect our rights in case of claims, and comply with applicable laws.
International Transfer of Information
At times, we may transfer or share your information with Contractors and subsidiaries located outside the EEA and EU for purposes described in Section 4 of this Policy. When transferring information in this manner, your personal data will be subject to the policies set out in this Policy and other legal safeguards. For instance, we will only share information with Contractors in the US if they sign an agreement with us or are part of the US Privacy Shield.
We do not allow users below the age of majority (usually 18 years in most countries) to submit personal information or make purchases without support from their parent or legal guardian. By submitting personal information, you represent that you are 18 years or older and agree to be bound by this Policy.
Changes to this Policy
21MXM reserves the right to review and modify this Policy periodically due to developments such as changes in applicable law or website features and services. The “Last Updated” date above will reflect any changes made to this Policy. We encourage you to review this Policy frequently for updates. In our discretion, we may notify you of changes via email or other suitable means.