(Last Updated March 29, 2024)

Introduction to these Conditions

By using the 21MXM services and platforms, including our website and social media channels, you are required to read and agree to these User Terms and Conditions (referred to as “Conditions”). These Conditions govern your use of our Services, which includes purchasing items from our website. Additional terms and conditions may apply for specific parts of our Services, such as Gift Card purchases. We encourage you to read all the terms and conditions carefully.

Please print a copy of these Conditions for your future reference and familiarize yourself with our other policies and agreements, including our Privacy Policy and Cookies Policy, which are accessible through our website.

Throughout these Conditions, “21MXM” or “we” or “us” or “our” refers to 21MXM and its subsidiaries, while “you” or “user” or “your” refers to anyone accessing our website and/or making purchases from us.

Your use of our Services constitutes your acceptance of these Conditions. If you do not agree to be bound by these provisions, you do not have permission to use our Services, including accessing our website or making purchases.

Changes to the Conditions

Modifications to these Conditions: 21MXM reserves the right, at our discretion or due to developments, to amend, change, review, or modify these Conditions in whole or in part, with or without notice to you. If we make any modifications, we will notify you via the email address you provided during your purchase or contact with us. Any changes to these Conditions will be effective upon posting the updated version on this page, along with the Last Updated date above. We recommend that you review these Conditions regularly to stay informed about any changes.

Changes to our Services: Similarly, we reserve the right to modify or change any aspect of our Services, including item prices and website features. However, changes to item prices will not affect your already placed orders.

User Representations and Warranties

By using our Services, you represent and warrant that:

  • You are of legal age (usually 18 in most countries) or, if you are below the legal age of majority, you are using our Services with the assistance of a parent or legal guardian.
  • You are able to be bound by these Conditions.
  • Your use of our Services complies with the relevant laws and regulations of your location.
  • The information you provide or have provided in connection with your orders is accurate and complete.
  • Any reviews you submit to 21MXM regarding your orders are honest and truthful.

Furthermore, you agree that we may rely on the payment and shipping information you provided, and that we may send notices regarding your orders via the email address you provided, including surveys, reviews, and follow-up communications.

You also consent that any communication or agreement we send to you electronically will satisfy any legal communication requirements.

Orders and Payments

Placing Orders on the Website: To purchase an item on our website, you must provide certain personal information, including shipping and billing details. Once you provide all necessary information, you will receive the order details, including the order number. Receiving the order details does not indicate that we have accepted or processed your order. We will send a notice of order approval to your email address if your order is approved. We reserve the right to cancel your order if you have not fulfilled your payment obligations or have violated any provision of these Conditions.

By placing an order on our website, you agree to these Conditions and any additional terms and conditions that may apply to the specific item.

Pricing: The item prices on our website are listed in British Pounds (GBP) and do not include Value Added Tax (VAT), shipping duties, or shipping fees. Shipping fees, if applicable, will be added to the item price during checkout. Your order details will include the total fees, which consist of the item price, VAT, shipping fees (if applicable), and shipping duties. Payment method charges are not included.

Payments: You may pay for your order using the available payment methods during checkout, including PayPal and Credit Cards such as American Express, MasterCard, and Visa. Gift Cards may also be used for payment if available. By submitting your payment information, you agree to be charged for the relevant fees as described in your order details. Your payment information will be charged immediately after placing the order. We will use your payment information and other collected information as described in our Privacy Policy.

Errors, Omissions, and Inaccuracies

While we strive to provide accurate and error-free information on our website, there may be occasional errors, omissions, or inaccuracies related to product descriptions, prices, charges, shipping details, and estimates. We reserve the right to correct such errors, omissions, and inaccuracies and to update or cancel your orders if necessary, even after you have placed them.

Order Cancellation

You may cancel your order within 7 working days after placing it, as allowed under the Consumer Protection (Distance Selling) Regulations 2000. However, this right does not apply to custom-made items. If you request a cancellation, the following will apply:

  • If you cancel your order within the 7-day period, you will receive a full refund for the item(s) upon returning them to us.
  • If you cancel your order after the 7-day period, you will not be entitled to a refund, except as specified in the Return and Refunds Policy in section 8 below.

To cancel your order, please contact us via email at support@21mxm.com. You may also use our Contact Us page.

Delivery of Items and Risk of Loss

We will deliver the items you ordered to the shipping address you provided during checkout. You are responsible for providing accurate shipping information to ensure a successful delivery. Please refer to our Shipping and Delivery page for more details.

Title and risk of loss are transferred to you upon successful shipping of your items. We will not be liable if an item is lost or damaged after a successful delivery or due to incorrect shipping information provided by you.

All notices regarding your order and delivery will be sent to your email address. Please ensure you provide a valid email address during checkout to receive important communications.

Returns and Refunds

If the item(s) in your order is damaged during transit or does not match what you ordered, you may return the item(s) to us within 14 days after delivery for a refund or replacement, subject to the following terms and conditions:

  • Check the item(s) upon delivery in the presence of the delivery agent. If you notice any damage or issue, either sign for it or refuse the delivery. Report any issue with the order within 24 hours and keep the packaging intact for any claims. To expedite the process, take a picture of the issue or damage and send it to us via email.
  • If an item is subject to replacement, it will be replaced with a similar item; no substitutions will be made.
  • If an item is undamaged and without issues, you will not be entitled to a replacement.

To initiate a return or request a refund, contact 21MXM via email at support@21mxm.com. You may also use our Contact Us page on the website. Further instructions on Returns and Refunds will be provided when you contact us.

User Accounts

When you create an account on our website through the “My Account” page, you agree to provide accurate and complete information as prompted by the registration form and maintain the security of your account credentials. You are responsible for all activities that occur under your account, and you agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate your account at our discretion if we suspect any fraudulent, abusive, or unlawful activity associated with your account.

You may access, update, or delete the personal information associated with your account by visiting the “My Account” section of the website. If you require assistance or wish to delete your account and associated data entirely, please contact us using the information provided on our Contact Us page. Please note that while we will make reasonable efforts to accommodate such requests, certain information may be retained for legal or legitimate business purposes.

Restricted Activities

By using our website and Services, you agree not to engage in the following restricted activities:

  • Purchasing items through the website for commercial purposes, including reselling them.
  • Attempting to disrupt the website’s operation or networks connected to it.
  • Interfering with our Intellectual Property as described in these Conditions.
  • Attempting to co-brand or frame the website without authorization.
  • Attempting to obtain sensitive or proprietary information by misleading or tricking 21MXM.
  • Attempting to gain unauthorized access to any part of the website or manipulating item prices.
  • Using the website in a way that may damage, negatively impact, or disparage 21MXM.

Privacy Policy

We value your privacy and take care of the information collected from you. By placing an order through our website, you agree to how we process your information, as described in our Privacy Policy.

Intellectual Property

The content available on our website (“Website Content”), including logos and trademarks (“Marks”), are licensed to 21MXM and protected by copyright, trademark, and other intellectual property laws in the RO and internationally. Website Content includes but is not limited to source codes, databases, website design, functionalities, videos, audios, texts, images, graphics, and items.

The logos, designs, page headers, names, script, graphics, button icons, and footers are registered trademarks or common law trade dress of 21MXM in the RO and other parts of the world. These trademarks and trade dress may not be used in a way that causes confusion with other products or services. Copying, imitating, or using them without written approval from us is not allowed.

The Website Content is provided “AS IS” for informational and personal use purposes. You may not copy, reproduce, distribute, advertise, transmit, license, sell, or exploit it for any other purposes without written consent from 21MXM.

Limited License

Subject to your compliance with these Conditions, 21MXM grants you a limited, non-transferable, non-exclusive, non-sublicensable license to use the website and Website Content for your personal and non-commercial use only.

The license does not include the right to resell items purchased from us, copy product listings, or extract data using bots or miners. Removing or erasing any Intellectual Property or Website Content is also not allowed.

Submissions (Reviews)

We welcome reviews from users regarding their purchases. Reviews can be submitted through our social media pages and email. By sending us reviews, you waive any moral rights you have over the review and agree to receive review requests via the email address you submitted.

Reviews should not be inaccurate, false, misleading, paid-for, infringe on third-party rights, offensive, threatening, racial, or libelous. Reviews should not contain computer worms, viruses, or other harmful programs.

Termination of these Conditions

21MXM may terminate these Conditions at any time for any reason, including breach of these Conditions or failure to fulfill obligations.

If these Conditions are terminated, any outstanding orders will be terminated and the price paid (if any) will be refunded, provided the item has not been delivered.


While we strive to provide accurate and error-free information, the website, Website Content, products, and Services are provided on an “AS-IS” and “AS AVAILABLE” basis. 21MXM does not warrant, guarantee, or make representations regarding the use, availability, accuracy, reliability, currentness, completeness, functionality, and intended purpose of the website and our Services. We do not represent or warrant that the website and Services will always be without errors, uninterrupted, or meet your expectations.

Liability Limitation 

21MXM shall not be liable to you or any third party for losses or damages resulting from breaches not caused by us, or any indirect or consequential losses, including loss of profit, revenue, data, goodwill, or other business losses that were not foreseeable at the start of your use of our Services.

Additionally, 21MXM shall not be liable for any failure or delay in performing our obligations under these Conditions due to circumstances beyond our reasonable control, such as severe weather, internet breakdowns, war, acts of God, government embargoes, or website maintenance. This limitation of liability does not affect your legal rights to receive ordered items or refunds where applicable.

Certain state or country laws may not permit some or all of the limitations above. If these laws apply to you, some limitations may not apply, and you may have additional rights.


By using our website, you release, discharge, hold harmless, defend, and indemnify 21MXM and affiliates from and against any loss, damages, expenses, claims, and demands arising from or relating to any breach of these Conditions, including your use of Website Content and Services.

Governing Law and Jurisdiction 

These Conditions and any dispute arising from your use of the website and Services shall be governed by the laws of Romania. You hereby submit to the jurisdiction of the courts in Romania.

Entire Agreement 

These Conditions constitute the entire agreement and understanding between you and us, superseding all previous communications and agreements (whether oral or written) relating to your use of our Services.


You may not assign your rights and obligations under these Conditions to a third party without our written consent. We may assign our rights and obligations to contractors and subcontractors.


If any provision under these Conditions is found invalid or unenforceable by a court of competent jurisdiction, it will be severed and will not affect the validity and enforceability of other provisions.


Our failure to enforce any right upon your breach of these Conditions does not waive our right to enforce such right on similar or other breaches.

Electronic Communication 

Your use of our Services and email communication constitute electronic communications between us. By using our Services, you agree to receive electronic communication, including notices, agreements, policies, and communications, unless specific laws require other forms of communication.

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