Refund and Returns Policy

21MXM Refund and Return Policy

Last Updated: 03 December 2023

Overview

Thank you for choosing 21MXM for your metal poster needs. Please read our No Refund and No Return Policy carefully before making any purchases.

1. Refunds and Returns:

  • We gladly accept returns and offer refunds under certain conditions.
  • If your product arrives damaged, please contact us within 14 of receiving the item.
  • For damaged items, we offer two options: a replacement with the same product or a refund for the purchase price.
  • To initiate the refund or replacement process, please contact our Customer Support at [email protected].

2. Return Process:

  • Returns are accepted for reasons other than damage.
  • If you wish to return an item for reasons other than damage, please contact our Customer Support at [email protected].
  • The return address is located in Bucharest, Romania.
  • Shipping costs for returns are the responsibility of the customer.
  • Please ensure that the returned item is securely packaged to prevent any damage during transit.
  • Once the returned item is received and inspected, we will process the refund for the purchase price.

3. Conditions for Refunds and Returns:

  • To be eligible for a refund or return, the item must be unused and in the same condition as received.
  • Returns must be initiated within 14 of receiving the item.

4. Contact Us:

  • For any issues or concerns, including refund and return inquiries, please contact our Customer Support at [email protected].
  • We are committed to resolving any problems and will work with you to find a satisfactory solution.

5. Modification of Policy:

  • 21MXM reserves the right to modify or update this Refund and Return Policy at any time without prior notice.

By making a purchase from 21MXM, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Refund and Return Policy.

If you have any questions or need further clarification, please do not hesitate to contact us at [email protected].

Thank you for your understanding and cooperation.

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