Overview of this Policy

This Privacy Policy (this “Policy”) pertains to the personal information you provide when purchasing print items through our website and other information we automatically collect when you access the website. This Policy outlines all aspects of how we collect, use, disclose, and secure your information, as well as the rights available to you.

This website and Policy are provided, controlled, and maintained by 21MXM. In this Policy, the terms “21MXM,” “we,” “us,” and “our” refer to 21MXM and its subsidiaries (if any). The terms “you,” “your,” and “user” refer to customers and potential customers accessing the website and/or making purchases through it.

You must read, understand, and agree to how we process (collect, use, disclose, secure, etc.) your information as described in this Policy. Additionally, please review our Terms and Conditions and Cookies Policy and keep a copy of each for future reference. By using the website and providing the requested personal information, you consent to the processing of your information as outlined in this Policy. If you do not agree, please refrain from submitting information or making purchases.

What information does 21MXM collect from you?

When you make a purchase or access the website, we collect certain personal information as described below. The information we collect depends on its intended use. The following types of personal information are collected:

• Personal Information you submit to us: This includes information you willingly provide when required. Examples include your name, email address, phone number, payment information, country, state, street address, zip code, and city/town. We collect this information when you (i) provide shipping details, (ii) submit payment information for orders, (iii) contact us with questions or complaints, (iv) subscribe to our newsletters, and (v) participate in surveys, promotions, and bonuses offered by 21MXM. 
• Personal Information collected automatically: We gather information automatically through our programmed software when you access the website. This may include your device’s IP address, location, cookies, and other tracking information. Non-personal information is mainly collected through your device using tracking tools like cookies (see our Cookies Policy) and third-party tracking technologies like Google Analytics. Aggregated Information: We collect aggregated information to analyze website usage and identify areas for improvement. 
• Aggregated information includes numerical or non-numerical data compiled into reports or summaries for analytical purposes. This data does not reveal individual user identities. Examples of aggregated information include the number of newsletter subscribers, website visits, and popular website features accessed by users. We may share aggregated information with affiliates and third parties for general business analysis, helping us improve website features and services.

What does 21MXM use the collected information for? 

Information collected is used for specific purposes related to your orders, including providing services, processing and delivering orders.

• To process and deliver orders: We use personal information to handle orders, process payments, communicate with you during order delivery, and deliver items. 
• To improve the website and our services: Aggregated information helps troubleshoot errors, analyze performance, and enhance website features and services. 
• Recommend and Personalize features: We may use certain information to recommend products and services that match your interests. 
• To comply with the law and protect our rights: In certain situations, we are required to collect personal information by law and to protect our rights and those of other users in the event of claims or disputes. 
• To communicate with you: We collect your email address and phone number to (i) contact you regarding your order, (ii) respond to your inquiries and complaints, and (iii) send updates about our services, this Policy, and other agreements. 
• For other purposes with your consent: We may process your information for additional purposes with your explicit consent, which you can withdraw at any time.

Who does 21MXM share information with? 

21MXM does not share the information you submit with third parties for their marketing purposes. Information collected when you use the website and make purchases may only be shared or disclosed under the following circumstances:

Disclosures to Third-Party Service Providers: Contractors perform specific tasks for us as part of the services provided to you. For instance, to process your payment, we share your payment method information with our payment processor. To deliver items ordered through the website, we share shipping information with relevant shipping agents or companies.

Please note: Contractors are bound by agreements to keep your information confidential and use it solely to fulfill their assigned tasks.

Disclosures under the Law and to Protect Rights: We may disclose personal information about you to safeguard or protect our rights or other users, comply with applicable laws, enforce our Terms and Conditions, and other agreements. Such disclosures may involve sharing information with law enforcement agencies, responding to court orders and subpoenas, and investigating fraud and claims.

Please note: Disclosures under this section are made only in writing and as required by relevant authorities.

Disclosures under a Business Transfer: In the course of business, there may be asset sales, mergers, consolidations, or acquisitions. If any of these events occur, we may share information about you with the other company. For instance, if 21MXM is acquired by another entity, your personal information will be accessible and controlled by the acquiring entity.

If information transfer occurs to countries outside the European Economic Area (EEA) or the European Union (EU), we ensure compliance with this Policy and GDPR privacy laws as of May 25, 2018.

Cookies and Other Tracking Technologies 

21MXM uses Cookies and other tracking technologies like Google Analytics to identify your browsing device and browser, improve the website, and enhance your experience. For more information on cookies, types, and uses, please refer to our Cookies Policy.

How does 21MXM Protect your Personal Information? 

We employ industry-standard measures to minimize the exposure of your information to unauthorized third parties. The website is hosted on WooCommerce, a trusted eCommerce plugin, which stores information using SSL (Secure Sockets Layer) Encryption. Additionally, we protect your information by:

Limiting access to your information to employees, Contractors, and relevant personnel within 21MXM only when necessary for specific tasks. Not sharing or selling personal information to any organization or individual. Requiring confidentiality agreements from individuals with access to your personal information. While we take various precautions to safeguard your privacy, it is essential to acknowledge that cases of information theft continue to rise due to evolving cyber-criminal technologies. As such, 21MXM cannot guarantee that your personal information will always be secure from unauthorized access or use. We will not be held responsible for any privacy breaches due to cyber theft.

21MXM’s Legal Bases for Information Processing

We process your personal information based on the following legal bases:

• Legitimate Interest: Personal information is processed to conduct our business, provided your rights and interests do not supersede ours. 
• Consent: You have provided consent for us to process your personal information, which you can withdraw at any time. 
• Contract Performance: We must process your information to fulfill the contract between us.

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